Shipping policy

Epitoma aims to dispatch your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter.

To offer you the most secure and efficient service we have chosen Royal Mail or DPD for all UK deliveries. DPD offer a two hour delivery slot with email/text updates providing this has been entered. We use Fedex, UPS or Skynet for international deliveries. As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and Epitoma is not responsible for any delays caused by destination customs clearance processes.

For shipment cost information please see below:

• United Kingdom | DPD Tracked & Signed | £9.00 | 1-2 working days
• North America | UPS Tracked | $25.00 | 5 working days
• South America | UPS Tracked | $25.00 | 6 working days
• Asia | Fedex/UPS Tracked | £40.00 | 7-10 working days
• Central America | UPS | £40.00 | 7-10 working days
• Australia | Skynet | £40.00 | 7-10 working days
• Africa & Rest of World | Fedex/UPS | £40.00 | 7-12 working days

Enter your order number and email address here to get updates on the status of your order. We recommend staying up to date with your shipments progress in case there are any exceptions during transit. Your order will require a signature for delivery, so please ensure you are at home during the estimated delivery time.

Epitoma insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you. If you request to waive the signature requirement, neither Epitoma nor the courier company will hold any responsibly for a lost package. In the United States, all shipments are sent with a signed for service, however couriers can legally deliver without requesting a signature.

If a package is marked as delivered but has not been received, Epitoma will run a full investigation with our Delivery team and appropriate courier. In general, a resolution cannot be offered until a response is received by the courier, which can take several weeks.

For customers outside of the UK, please note that your order may be subject to import duties, taxes and tariff charges during transit as pricing does not include duties, taxes or tariff charges. The additional Reciprocal Tariff's rate is currently set at a 10% charge on each item. You will be invoiced directly by the courier delivering your goods. Bordelle has no control or say over this, as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Epitoma is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

Due to changes imposed by the US Administration, shipping to the USA may be delayed. The 321 $800 De Minimis Threshold remains in place for orders under $800. Shipments, especially those above this threshold, may require more detailed information during customs clearance and have tariff's billed during transit. Reciprocal Tariff's are currently set at a 10% charge on each item.

Estimated transit times to international destinations can be subject to customs clearance. We recommend you stay up to date with your order by following the tracking to ensure delivery as soon as is possible. Import duties and taxes will remain attached to a shipment if the package is returned after non-payment and will remain the responsibility of the customer.

For United States customers purchasing an order with a value of over $800.00, customs will require your Social Security Number or Tax ID in order to clear your shipment. This will be requested directly via the courier.