Delivery and Returns

Shipping Information

At Epitoma, each order is handled with meticulous care. We aim to dispatch within 48 hours of receiving payment, excluding weekends and public holidays. Should an item be unavailable, our team will contact you promptly to assist.

Delivery Times

United Kingdom: (DDP): 5–7 business days

European Union: (DDP): 5–7 business days

GCC: 3 business days

Your order is entrusted to carefully selected carriers to ensure it arrives safely and efficiently. Once dispatched, you will receive a confirmation email with your tracking number and instructions to monitor your shipment.

Please note that during high-demand periods, delivery times may be extended.

For any further inquiries, please contact us at style@epitoma.com and our team will be delighted to assist.

Returns Policy

We hope you are delighted with your purchase; however, we will accept returns within 14 days of the receipt of your order, should you wish for an exchange or refund, in accordance with the following rules:

Returns

1. Subject to paragraph 2 below, we accept returns of saleable Products for full refund or exchange in accordance with the following terms:

• Any returned Product must be received by us within 14 days of the delivery date of the Product.
• All returned Products must be unworn and in sellable condition, with original tags and product packaging.
• We reserve the right, in our sole discretion, to determine whether a Product is in saleable condition. By way of example, to be saleable, Products should be unworn not have marks, stains, scents, rips or pulls present.
• Any returns received in unsaleable condition will not be refunded or exchanged and returned to you.
• Exchanges shall be made available in subject to paragraph 3 (Exchanges).

2. For hygiene reasons, we DO NOT ACCEPT returns of panties, and undergarments for refund or exchange except in the following circumstances:

• The Product received is incorrect (e.g., wrong item or size delivered compared to what was ordered); or
• The Product is faulty, damaged or defective, lost in transit, not shipped, or materially different from the description of the Product.

Exchanges

We offer size exchanges on the same Product as originally purchased only. If your chosen replacement size is not in stock when your return is received, you will automatically be refunded and notified by
email.

Refunds

Refunds will only be processed through the original method of payment.

Please register your return or exchange request via our Return Portal.