Terms & Conditions

TERMS AND CONDITIONS

1.         Introduction

1.1       Epitoma is a brand of Epitoma Trading LLC ("Epitoma", "we", "us", or "our") that owns and operates the Epitoma website located at www.epitoma.com (the "Website") and the Epitoma mobile application available for download (the "Apps"), collectively referred to as the "Platform". References to “you”, “your”, or “User” refer to any person accessing or using the Platform.

1.2       Please read these Terms and Conditions (“Terms”) carefully as they govern our relationship with you and your use of the Platform. By using the Platform, Users are agreeing to our Terms, which may be updated from time to time.

 2.         Accessing the Platform

By accessing the Platform, you agree to comply with the Terms and our Privacy Policy (together as “Legal Terms”). If you do not agree to our Legal Terms, do not access, view, or otherwise use any of our services or register with us. You would need to have an account with our Platform (“Account”) in order to use some parts of our services. However, Users will be free to browse through the Platform without an Account. 

3.         Scope

3.1       The Platform serves as an online venue operated by Epitoma to offer Users the ability to browse and purchase lingerie, clothing, accessories, and other fashion products ("Products") directly supplied by us. Users may use the Platform solely for the purpose of viewing and purchasing Products.

3.2       We reserve the right, in our sole and absolute discretion, to withdraw, remove, or otherwise make unavailable any Product from the market or from the Platform at any time, with or without cause, including (but not limited to) operational, legal, or commercial reasons.

 4.         Account

 4.1     For creating an Account, Users shall have the option of using their Apple ID, Gmail as well as Facebook account, apart from our own account creation service. In case any Apple ID, Gmail or Facebook account is used by the User for creating an Account, relevant personal information as required to create the Account may be shared with us.

4.2       When you create an Account, you represent and warrant that:

(a)       If you are an individual, you are of the age of majority under applicable law, unless permitted with a parent or legal guardian's supervision (including that parent or guardian agreeing to the Legal Terms on behalf of the User);

(b)       If you are representing a company, organisation or any other legal entity (“Entity”), you have the authority to bind the Entity to these Terms;

 (c)       You are capable of entering into and performing legally binding contracts under applicable law; and

(d)       All information which you provide is accurate, up to date, truthful and complete.

4.3       In case there is any change in the information provided to us, you warrant to promptly notify us about the requisite changes and/or updates about your information.

4.4       Unless expressly permitted by us and subject to the Legal Terms and any other additional terms as we determine, you shall not set up multiple Accounts. You shall not lend, transfer or sell your Account or username and password (“ID”) to another party and must not use another User's Account without their permission. You are solely responsible to keep your ID or other personal information safe and you should not share it with anyone. In case of any unauthorised use of the ID of any User, we will have no liability towards the same.

5.      Rules for Buying

The Platform allows Users to browse and purchase lingerie, clothing, accessories, and other fashion products offered exclusively by Epitoma. By placing an order through the Platform, you agree to the following:

a)         All purchases are made directly from Epitoma.

b)         Product descriptions, images, and prices are provided to help you make informed purchasing decisions.

c)         Deliveries will be fulfilled by trusted third-party courier service providers.

d)         All payments must be made through the secure payment gateway provided and operated by us.

e)         For any issues related to delivery or the Product, you may contact our support team for assistance.

6.         Protection for the Buyer

As part of our commitment to customer satisfaction, we may offer protection to Users who make purchases and payments through the Platform, subject to the provisions of these Terms.

This may include a refund, to the maximum extent permitted by applicable law, in cases where the Product is damaged, defective, lost in transit, not shipped, or materially different from the description of the Product.

7.         Conduct

7.1       We are committed to prioritising the safety of our Users who are buying online using our Platform. Whilst we endeavour to provide best possible experience and safety to our Users, we also rely upon our Users to help us achieve this. Thus, as a User, you warrant that any content or product posted on the Platform by the User, does not:

(a)       violate any applicable law, policy or regulation;

(b)       infringe any of the intellectual property rights and other legal rights of any party;

(c)       harass, degrade, intimidate or is hateful towards any individual or group of individuals on the basis of age, disability, ethnicity, gender, race, religion or sexual orientation;

 (d)       impersonate any person or Entity, including, but not limited to, our employees, or falsely states or otherwise misrepresents an affiliation with a person or Entity; and

(e)       appear to be false, deceptive, misleading, deceitful or misinformative.

7.2       We have a zero-tolerance policy towards any negative or offensive comments, information, content, which violates the present clause. If we come across any violation, which we will decide in our sole discretion, of conduct from the Users including, but not limited to, disrespectful comments on posts, reviews which are harassing, bullying, abusive, body shaming, sexual advances, or threatening message including death threats or hate speech or any type of harming behaviour, it may result in us taking any or all of the following actions:

(a)       immediate, either temporary or permanent, withdrawal of your right to access the Platform;

(b)       immediate, temporary or permanent, removal of any of your Posts including content, and products posted on the Platform;

(c)       issue a warning to you;

(d)       legal proceedings against you for compensation of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs);

(e)       any further legal action against you;

(f)        disclosure of such information to law enforcement authorities as we reasonably believe to be necessary; or

(g)       any other action we may consider to be appropriate.

 8.         Reporting Offensive Content/ Intellectual Property Right Infringement

We aim to keep the Platform free from harmful, offensive, or infringing content or products, but we do not guarantee this. If you come across anything you believe is inappropriate or infringes your rights, you can contact us at style@epitoma.com with relevant details. We may review such reports at our discretion. Please share
the following via email:

(a)       the location/ details about the harmful/infringing/ offensive content;

(b)       a brief description of why you consider the content to be harmful, offensive or infringing and a statement by you that you, under good faith, believe that the disputed use is not authorised by the intellectual property owner, its agent, or any law (if applicable); and

(c)  your contact details, including your address, telephone number, and email address.

 9.         Payment of Fees

9.1 The Platform is free to access and use. Users are not charged any fee for creating an account, browsing, or downloading and using the Website or App.

9.2 Users will be charged the listed price of the Product at the time of checkout. This price may include applicable shipping fees, taxes, or other charges, which will be clearly displayed before payment is made.

9.3. Payments for Products must be made through the secure payment gateway available on the Platform. We accept a range of payment methods, including credit cards, debit cards, Apple Pay, bank transfer, and Google Pay, subject to availability and applicable terms at the time of checkout.

 9.4 Epitoma, Epitoma Trading LLC is the sole seller on the Platform. Therefore, all purchases are made directly from us, and any charges collected through the Platform are solely for the purchase of Products offered by Epitoma.

 10.       Exchange, Refunds and Cancellation

 10.1    Subject to clause 10.2 below, we accept returns of saleable Products for full refund or exchange in accordance with the following terms:

10.1.1   Any returned Product must be received by us within 14 days of the delivery date of the Product.

10.1.2   All returned Products must be unworn and in sellable condition, with original tags and product packaging.

10.1.3   We reserve the right, in our sole discretion, to determine whether a Product is in saleable condition. By way of example, to be saleable, Products should be unworn and not have marks, stains, scents, rips or pulls present.

10.1.4   Any returns received in unsaleable condition will not be refunded or exchanged and returned to you.

10.1.5   Exchanges shall be made available in subject to section 10.3.

10.2    For hygiene reasons, we DO NOT ACCEPT returns of panties, undergarments and hosiery for refund or exchange except in the following circumstances:

10.2.1   The Product received is incorrect (e.g., wrong item or size delivered compared to what was ordered); or

10.2.2   The Product is damaged or defective, lost in transit, not shipped, or materially different from the description of the Product. 

10.3    We offer size exchanges on the same Product as originally purchased only. If your chosen replacement size is not in stock when your return is received, you will automatically be refunded and notified by email.

10.4    Refunds will only be processed through the original method of payment. 

10.5    Order cancellations are only permitted if the order has not yet been shipped. Once a shipping confirmation is issued, the order cannot be cancelled.

11.       Suspension and Termination

11.1    We may, in our sole discretion, change, modify, suspend or discontinue, temporarily or permanently, your access to the whole or any part of the Platform at any time for any reason, including an Account being inactive for specific period and without advance notice. You are authorised to access the Platform only to the extent you comply with the Legal Terms and we reserve our right to suspend or terminate any User’s Account, in our sole discretion, without notice and without liability, for:

(a)       violation (which we will decide in our sole discretion) of applicable laws or the Legal Terms by you; or

 (b)       for any reasonable reason, and without advance notice.

11.2    You have full discretion and authority to revoke, terminate or cancel your account at any time, by asking us to terminate the account via style@epitoma.com.  Once you terminate your account or it is terminated in our sole discretion, you will lose all information associated with your Account.

11.3    You have the option to “deactivate” your Account at any time through the [insert section/ hyperlink] section of your Account. However, your information will be stored with us, till you seek termination of your Account.

11.4    We will not be responsible to any User for any damages that may result or arise out of such suspension or termination of an Account and/or access to the Platform. Termination of the Account and/or access to the Platform shall be without prejudice to any rights or obligations which arose prior to the date of termination. The right to immediate termination for good cause remains unaffected.

12.       Limitation of Liability and Indemnity

 12.1    While we provide rules for User conduct, we do not control or direct Users' actions on our Platform and are not responsible for content postings by Users on the Platform. We are not responsible for any offensive, inappropriate, obscene, unlawful or otherwise objectionable content or information that may be encountered on the Platform. We are not responsible for the conduct, whether online or offline, of any User.

12.2    You expressly agree that, to the extent permitted by applicable laws, we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from your use of or your inability to use, the Platform or any of the Content and Product on the Platform, or from errors, mistakes, or inaccuracies in the materials on the
Platform, even if we have been advised of the possibility of such damages.

12.3    Your use of the Platform is at your sole risk. The services are provided on an “as is” basis. We disclaim all warranties, conditions, or duties of every nature whatsoever (except any duties of good faith), including without limitation, any. implied warranties of merchantability, of fitness for a particular purpose and any express or statutory warranties.

12.4    The services on the Platform may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including problems inherent to the computer, mobile device or other electronic device). We shall not be responsible for any delays, delivery failures, damages, or losses resulting from such problems.

12.5    You agree to indemnify and hold us and our holding company, subsidiaries, affiliates, partners, officers, directors, agents and employees from any claim or demand, including administrative and legal fees), arising out of your use of or connection to the Platform, from any breach by you of the Legal Terms, your improper use of our Platform or your breach of any law/ rights of any party.

12.6    For the sake of clarity, indemnification obligation will survive termination, modification or expiration of the Legal Terms and your use of the Platform.

 13.       Disclaimer

13.1    The platform is provided without any warranty of any kind. We and our respective agents/ employees disclaim any and all warranties, either express or implied, including without limitation, warranties of title, implied warranties of fitness for a particular purpose, and non-infringement of proprietary rights to the fullest extent permitted by law, with respect to the platform.

13.2 Information on the platform is provided on an “as is” basis and to the fullest extent permitted by law. We, our respective agents/ employees do not give or make any warranty or representation of any kind, whether express or implied, in respect of (i) such information being correct, accurate, reliable or complete; (ii) the functions contained on the platform will be uninterrupted or error-free; or (iii) the platform or the server(s) that makes it available are free of viruses or other harmful components, in respect of the platform. You expressly agree that the entire risk as to the quality and performance of the service and the accuracy or completeness of its content is assumed solely by you.

13.3. You will use the services offered by us on the platform at your own risk and we do not accept any responsibility for any losses that you may suffer as a result of the use by you of the platform.
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14.       Privacy and Data Protection

We will process your personal data to the extent you have explicitly given us such information and is further described in our Privacy Policy [provide hyperlink]. Please review our Privacy Policy for more information about how we gather, process and manage personal data received from you.

 15.       Confidentiality

We shall not share your confidential information/ data with any third party (other than our affiliates, including our courier service to contact for pickup/ delivery as well as financial information needed for payment gateway in order to process payments) unless you have provided your express consent. We maintain strict security standards and procedures with a view to preventing unauthorised access to your confidential information/ data by anyone, including our staff. The same shall solely be used as may be necessary for performing our obligations and in accordance with the Terms.

16.       Waiver 

Our failure to exercise/ enforce any right or require performance of an obligation in the Terms shall not constitute a waiver of such right or provision. No waiver by either us or by you of any breach of any term or provision in the Legal Terms, express or implied, shall operate as a waiver of another breach of the same or of any term
or provision of the Legal Terms, express or implied. Headings in the Legal Terms are for convenience only and have no legal effect

17.       Severability

If any term or condition contained herein is or may become, under any written law, or is found by any court or administrative body or competent jurisdiction to be illegal, invalid, prohibited or unenforceable then such term or condition shall be ineffective to the extent of such illegality, being void, invalid, prohibited or unenforceable. Further you and we agree that the court should endeavour to give effect to the intention as reflected in the provision. However, such invalidity or unenforceability shall not affect the other Legal Terms which shall remain in full force and effect. If any part of the Legal Terms is so found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the term in question shall apply with such
modification as may be necessary to make it valid and enforceable.

18.       Entire Agreement

The Legal Terms represent the entire understanding, which are the complete and exclusive statement of the mutual understanding between you and us, concerning your use of the Platform. Any and all previous courses of dealing, written or oral understandings, discussions, representations, correspondence and communications between us and you relating to the matters covered by the Legal Terms are hereby superseded. You agree that you have not relied upon, and will have no remedy in respect of, any warranty, statement, representation or understanding made by us or any other party unless it is expressly set out in the Legal Terms.

19.       Future Amendments

 You agree that we have exclusive right to amend, without notice, the Legal Terms at any time by posting the relevant amended and restated Legal Terms on our Platform. You should review the Legal Terms regularly to ensure that you are aware of any changes we make. Your continued use of the Platform after the amended Legal Terms are posted on the Platform constitutes your agreement to, and acceptance of, the amended Legal Terms. If a User does not agree with the changes, he remains free to not access, view, or otherwise use any of our services or
register as a User.

20.       Right to refuse services

We reserve our right to refuse any and/or all our services to any User without giving any reason or explanation thereto, and cannot, under any circumstances, be held responsible for such refusal.

21.       Governing Law and Disputes

The Legal Terms shall be governed by and interpreted in accordance with the laws of the Emirate of Dubai and the federal laws of United Arab Emirates, as applicable therein. Any dispute arising out of or in connection with the Legal Terms, including any question regarding its existence, validity or termination, shall be subject to the exclusive jurisdiction of the Courts of Dubai.

22.       Contact 

Any queries or comments about the Platform or Terms should be directed via style@epitoma.com to us.

Last Updated: 1 December 2025